Average Score (230 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

230 Ratings

4.7 Average

Models
Types of Survey
Filter by
  • Ashley M.03-23-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Jordan A.03-23-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • Quinn C.03-21-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Jay, Chris and Shawn were all incredible! Everyone was friendly, patient, and prompt with their actions and answers! They went above and beyond to ensure we had the best experience possible! We can’t thank them enough!

  • Dino D.03-20-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    The sales team was excellent Very knowledgeable about vehicle amenities and was able to demonstrate them to my satisfaction

  • Dencho V.03-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Charging $175 for a simple scan on the vehicle is outrageous!!! Especially, since those scanning devices are readily available and one can easily diagnose and take his/her car elsewhere for a repair if needed!

  • Tania B.03-17-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • Jason D.03-15-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2019

    Dustin was a joy to work with.

  • Shannon R.03-15-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    The Staff at VW did an amazing job from helping me pick a car out to getting everything squared away withing an hour or two.

  • Tyshon C.03-15-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    I chose this rating because the Volkswagen team has been great and they worked with me very well.

  • Christopher M.03-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Good shop. Online scheduling is easy but they could add more options for service items like brakes or individual services like transmission or coolant flush so you can select specifically what you want and know the price upfront.