Average Score (230 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

230 Ratings

4.7 Average

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  • Laura G.03-12-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    The score would've been lower due to my 60000 mile service not being completed until I went back and asked for my copy of the inspection. Then thank you to Michael, the Service Head, who tried to make it right. I was unable to wait for them to do it correctly, so I have to come back a third time to get it done, mind you I live 45 mins away. He did give me $100 off my next service, which I appreciate! It's just the dishonesty of the service tech and inconvenience for me.

  • Oliver D.03-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    sold us a car that had not been serviced properly at all. docs said vehicle was in good condition and up to latest service requirements. after 1 week it went in for a service, and then again after 3 months. where they wanted to do a 60k service 20k too early, and all other services, as well as changing tyres. the transmission fluid was black. causing the car to stutter and jolt when accelerating. to us it is immoral to sell cars in such condition, and then attempt to pressure the customer into spending thousands of dollars on standard services that should have been completed properly when getting it to sale condition. from an official dealership this is woeful behaviour. we will be purchasing and servicing from their competitors from now on, and spreading the word.

  • Kevin J.03-08-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

  • Leonard H.03-05-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

  • Dylan P.03-04-2025

    TYPE:ServiceMODEL:Golf RYEAR:2024

    Excellent service and personable staff. Only problem was it took a little too long for a routine oil change

  • Lynn N.03-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    I recently had my vehicle serviced, I had to wait a week to get my car back due to delays from the warehouse. I understand that some issues are out of their control but the long wait was frustrating. Jacob was the service advisor and done a great job keeping me updated with the delays. I appreciate the service but the delay impactdd my overall satisfaction.

  • Gracie B.03-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    I came in for a scheduled oil change. However, I decided to get my brakes bled after it was suggested. I just didn't expect a three hour wait time.

  • Tony K.03-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

  • Ashley B.03-01-2025

    TYPE:SalesMODEL:JettaYEAR:2025

  • Pamela O.02-26-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    In and out very fast.