Average Score (230 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

230 Ratings

4.7 Average

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  • Symoine O.07-31-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    They always have patience with me and understanding

  • Mikhail W.07-30-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Coffi N.07-30-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Nice , clean , friendly

  • Carmeshia D.07-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    No improvement needed!

  • Elizabeth B.07-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Freaking awesome team of people; got my stuff taken care of as soon as they could, despite supply issues from over seas.

  • Robert Z.07-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Colleen C.07-28-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    The best service😃 Courteous, efficient and honest

  • Savanna F.07-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    This isn’t about the dealership directly, just Volkswagen. I am disheartened. I bought my Tiguan less than 2 years ago and have now spent over $3,000 in repairs due to a defect in the part that VW refused to acknowledge or pay. I bought this car because VW is known for its reliability, and as a single mother of 2, that’s what I was counting on. So now in addition to the monthly payments, I’m stuck with maxing out my credit cards to have a vehicle at all. If I were in the means to trade it in for another manufacturer, I would.

  • Jesse G.07-26-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    I received first class customer service! Everyone was extremely courteous, helpful and knowledgeable and they made the car buying experience very easy and worry free! It was a very positive and overall enjoyable experience!

  • Chaundalyn A.07-26-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024